Terms and conditions

Last updated on 28-08-2026.

Article 1 – Identity of the entrepreneur

369 Skincare, trading under the name 369 Skincare B.V.

Legal form: Private Limited Company (Besloten Vennootschap)
Registered address: Postbus 3096, 2601 DB Delft
Email address: info@369skincare.com
Telephone number: +31 6 16 14 64 48
Chamber of Commerce (KvK) number: 90781511
VAT identification number: NL865450900B01

Article 2 – Applicability

These general terms and conditions apply to every offer made by 369 Skincare and to every distance contract concluded between 369 Skincare and the consumer. Before the contract is concluded, the text of these conditions will be made available to the consumer. Upon request, we will send these terms and conditions free of charge.

Article 3 – The offer

All products are described as fully and accurately as possible, including the list of ingredients, the volume/content, and the instructions for use. Images are a true representation of the products; colours may vary on a screen. Obvious mistakes or errors in the offer do not bind 369 Skincare. Each offer contains such information that it is clear to the consumer what the rights and obligations are that are attached to accepting the offer.

Article 4 – The contract

The contract is concluded at the moment the consumer accepts the offer and complies with the conditions set therewith. 369 Skincare will electronically confirm receipt of the order. As long as this confirmation has not been sent, the consumer may dissolve the contract.

Article 5 – Right of withdrawal

The consumer has the right to dissolve the contract without giving reasons up to 14 days after the day on which the consumer, or a third party designated by them, received the product. The consumer can use the model withdrawal form at the bottom of this page for this purpose, or the withdrawal button on our customer service page. Another unambiguous statement is also permitted.

Exception: sealed products that are not suitable for return due to health protection or hygiene reasons are excluded from the right of withdrawal if the seal has been broken after delivery. Unopened, still sealed products can indeed be returned.

During the reflection period, the consumer will handle the product and the packaging with care. The consumer may only unpack or use the product to the extent necessary to establish its nature and characteristics.

Article 6 – Costs in case of withdrawal

The direct costs of returning the product shall be borne by the consumer. 369 Skincare will refund all payments received from the consumer, including the standard delivery costs, within 14 days of receipt of the withdrawal. We may withhold the refund until we have received the product.

Article 7 – The price

All prices listed are in euros and include VAT. Shipping costs are stated separately before completing the order. No shipping costs are charged for orders of £100/€100 or more. Below that amount, the shipping costs are €6.95. Any costs that have not been stated beforehand will not be charged.

Article 8 – Conformity and warranty

369 Skincare guarantees that the products comply with the contract, with the specifications stated in the offer, and with the statutory provisions existing on the date the contract is concluded. The consumer has the legal rights resulting from the conformity requirement; these terms and conditions do not limit those rights.

Article 9 – Delivery and execution

We will take the greatest possible care when executing orders. The delivery address is the address that the consumer has made known to 369 Skincare. Orders are shipped within 3 working days and in any case executed within 30 days, unless a different delivery period has been agreed upon. In the event of delay or partial execution, the consumer will receive notice of this no later than 30 days after the order and has the right to dissolve the contract free of charge.

Article 10 – Payment

Payment is processed through the secure checkout environment of our payment partner. The available payment methods are displayed during checkout: Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, Bancontact, BLIK, iDeal | Wero, Klarna, MobilePay. The consumer has the duty to report inaccuracies in payment details provided or stated to 369 Skincare without delay.

Article 11 – Complaints procedure

Complaints about the execution of the contract must be submitted fully and clearly described to info@369skincare.com within a reasonable time after the consumer has discovered the defects. We will respond within 14 days of receipt. If more time is required for a substantive reply, the consumer will receive an acknowledgement of receipt within 14 days containing an indication of the timeframe. A complaint does not suspend our obligations.

We think it is important to resolve complaints together first. If you cannot reach a solution with us, you can, if applicable, make use of the available out-of-court dispute procedure.

Article 12 – Applicable law

Contracts between 369 Skincare and the consumer are exclusively governed by Dutch law.