Complaints

We do our best to handle every order and every contact with care.

If you are not satisfied, please let us know.

Send your complaint to: info@369skincare.com.

Describe what happened as clearly as possible and, if applicable, state your order number.

We will respond within 14 days of receiving your complaint. If we need more time to handle your complaint in detail, we will let you know within that period when you can expect a substantive response.

We believe it is important to resolve complaints together first. If you cannot reach an agreement with us, you can, if applicable, make use of the available out-of-court dispute procedure.

More information about this can be found in our General Terms and Conditions.