Shipping & returns

Shipping costs

For orders from €100, shipping within the Netherlands is free. Under €100, you pay €6.95 shipping costs.

We also ship to countries within the EU. For these orders, different shipping costs and delivery times apply. The exact costs are calculated based on the delivery country and are visible in the final step of your order, before you check out.

The final shipping costs are always made visible before you complete your order.

Delivery time

Your order is usually shipped within 3 working days. As soon as your order is on its way, you will receive a track & trace code.

Our carrier is: PostNL

Please note that the actual delivery time after shipping may depend on the carrier.

Can I change or cancel my order?

We process orders as quickly as possible. As a result, it may happen that an order has already been processed or shipped before we receive your change.

Would you like to change or cancel your order? Please contact us as soon as possible. We will see what is still possible at that moment.

Problems with your order

I received the wrong product

We will, of course, resolve this for you. Please contact us via info@369skincare.com and state your order number. If possible, add a photo of the received product.

We will contact you as soon as possible to solve the problem.

My order arrived damaged

How annoying. Please contact us via info@369skincare.com and send us your order number and preferably a photo of the packaging and the product.

We will look into the issue and find a suitable solution together.

Returns

14-day cooling-off period

You have the right to cancel your order within 14 days of receipt without giving any reason.

Would you like to return?

1. Register your return via info@369skincare.com.

2. You will receive the return address and further instructions from us.

3. Return the product within 14 days after your cancellation notification.

4. Keep your proof of postage until your return has been fully processed.

Important for cosmetics

Our products are sealed. A sealed cosmetic product whose seal is broken after delivery may be excluded from the right of withdrawal due to health protection and hygiene reasons.

An unopened and undamaged product with an intact seal can, however, be returned.

Usage

How do I use my 369 Skincare products?

For each product, you will find information about its usage and recommended application on the product page.

Are you unsure about the order or combination of products? Feel free to send us a message, or check out our 369 Routine.